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Published on:31 Mar 2013
Indian Journal of Pharmaceutical Education and Research, 2013; 47(1):55-61
Original Article | doi:

Conceptual Model for Outsourcing Process in Pharmaceutical Supply Chain

Authors and affiliation (s):

Valentina Marinković1, Elizabeta Kostić *2, Ljiljana Tasić1 and Vidosav Majstorović3
1University of Belgrade, Faculty of Pharmacy
2 Actavis - Pharmaceutical Company
3University of Belgrade, Faculty of Mechanical Engineering


Pharmaceutical companies are regularly being challenged to meet the rising standards of quality, so as to comply with rigorous regulatory requirements. At the same time, the global pharmaceutical market has seen significant changes, forcing pharmaceutical companies to focus more than ever before on customer needs and their own internal efficiencies in order to continue to compete effectively on a local and global arena. Outsourcing services to a third party is a commonly accepted approach to reduce costs and to provide sites of excellence (manufacturing, distribution, research and development, analysis and testing, marketing), but it also holds many hidden risks. The winning formula of outsourcing processes is developing and sustaining a reliable Quality Management System, capable to control efficacy and efficiency of outsourced activities. In this article the conceptual model of outsourcing process has been proposed under the frame of PDCA cycle (Plan, Do, Check, Act). Proposed model has been applied in outsourcing process of transport of medicines, as a case study. Furthermore, this case study has been implemented in the curriculum of postgraduate education in Pharmaceutical management in Faculty of pharmacy on University of Belgrade, as a practical course for understanding the complexity of outsourcing process in pharmaceutical supply chain.

Keywords: Outsourcing, Pharmaceutical supply chain, Quality management



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The Official Journal of Association of Pharmaceutical Teachers of India (APTI)
(Registered under Registration of Societies Act XXI of 1860 No. 122 of 1966-1967, Lucknow)

Indian Journal of Pharmaceutical Education and Research (IJPER) [ISSN-0019-5464] is the official journal of Association of Pharmaceutical Teachers of India (APTI) and is being published since 1967.


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