Total Quality Management in Pedagogy (TQM_P): An Update

Abstract:

Total quality management (TQM) is a management strategy which is aimed to embed quality awareness in all the organizational processes. It is undisputed that TQM is necessary in pedagogy, however, how to go about achieving this is a larger question. In pedagogy, TQM involves improvement of teaching quality and learning processes. The paper describes the methods to achieve teaching quality, evaluation of teaching quality by peer-reviewing, student feedback and evaluation of learning process. The authors propose a new concept of 'teacher-accreditation', which may be more important over the other accreditations. A scheme is suggested for such accreditation, which may be refined to make it robust, accurate and acceptable to all parties.

Key Words: Total quality management, pedagogy, professional education, teacher accreditation